Frequently Asked Questions
How much is shipping?
Shipping is free with a purchase over $100 before taxes. If your purchase is less than $100 a standard $15 fee for shipping will be applied to your order.
If you wish to have 2 day express shipping added to any order, a $20 fee will be applied
If you wish to have 2 day express shipping added to any order, a $20 fee will be applied
What is your return policy?
We offer a 30 day return policy from when the item was received (verified by shipping tracking). All returned items must be in new, clean, sellable condition with all tags attached. We will provide a return shipping label and costs will be deducted from your refunded amount.
Shipping costs are non-refundable.
Shipping costs are non-refundable.
What is your warranty policy?
We offer a 5 year limited warranty from all manufacturer defects. Original receipt must be provided. This warranty is not transferable.
Warranty excludes: rips, tears, cuts, burns, abrasions, accidents, crashes, improper care, negligence, normal wear and tear, modifications, alterations, use other than the product’s intended purpose.
If your garment fails due to a manufacturing or material defect, our first option will be to repair the item, free of charge. We will do our best to match colors and styles, but we cannot guarantee that you will receive the exact product back. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it at our discretion.
Warranty Shipping: Gryphon assumes no responsibility for products during shipment from the customer to our office. Please be sure to ship the package with a carrier that can provide tracking and insurance. Garment must be clean prior to sending. Once the warranty is complete, we will contact you letting you know that your item will be shipping out to you. Shipping costs are non-refundable.
Warranty excludes: rips, tears, cuts, burns, abrasions, accidents, crashes, improper care, negligence, normal wear and tear, modifications, alterations, use other than the product’s intended purpose.
If your garment fails due to a manufacturing or material defect, our first option will be to repair the item, free of charge. We will do our best to match colors and styles, but we cannot guarantee that you will receive the exact product back. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it at our discretion.
Warranty Shipping: Gryphon assumes no responsibility for products during shipment from the customer to our office. Please be sure to ship the package with a carrier that can provide tracking and insurance. Garment must be clean prior to sending. Once the warranty is complete, we will contact you letting you know that your item will be shipping out to you. Shipping costs are non-refundable.
What is REISSA?
REISSA is an advanced material with breathable and waterproof membrane. This membrane is made of specialized hydrophilic polyurethane which fulfills higher vapor transmission and waterproofness.
What does the Gryphon Max storage system include?
The Gryphon Max Storage System includes: cell phone, wallet and key hook interior pockets. These pockets are on each layer of the jackets so when you remove the thermal liner you do not lose out on any storage.
What is denier?
A denier is the measure of the linear density of fabric. These numbers are used to identify how thick the fiber is. When the fiber is thicker, the material becomes stronger and more durable.
What does CE Level 2 mean?
There are two levels of certified protection, CE level 1 and CE Level 2. CE Level 2 is a higher-rated protector for motorcycle riders, giving you protection from high-speed crashes. We include CE Level 2 protection at the shoulders, elbows, back and knees in all our protective apparel.
Is your sizing North American?
Yes, we have a true North American fit ranging in sizes from XSmall to 7XLarge.
Where can I find your size charts?
We have size charts located on each product page at the bottom.
Where are the products made?
We design our products in North America. The materials are sourced from the United States, Japan, Korea, China and Argentina then sewn in Pakistan to our Gryphon patterns and specifications.
How do I take care of my Gryphon textile products?
Hand washing is always recommended.
Remove all protective armour and use a mild, liquid detergent. All detergent residue needs to be fully rinsed out of your garment for maximum performance. We recommend liquid detergent because it has fewer surfactants.
Hang your textile garment to dry at room temperature. DO NOT place items in dryer, you will risk the damage to seam seal treatment along with reflective detailing.
If you have a heavily soiled area(s), for the best result we recommend to pre-treat area with a pre-wash spray. Please follow your pre-wash spray instructions for the best results (Shout has worked effectively for us).
DO NOT use cleaning products, such as washing powder, that contain bleach, solvents or other chemical products. DO NOT scrub waterproof or breathable membranes. If your item comes with multiple layers (Thermal, Puffer) please wash these layers separately.
DO NOT iron garments. NEVER use any fabric softeners; they will destroy the functionality of the membrane.
We recommend spraying your clothing monthly with 3M Scotchguard protective spray. Please take care in areas containing rubberized design elements as the spray will cause damage to these areas.
When not in use, your item must be stored in a dry space. For best result a cotton garment bag will offer the best protection during a prolonged storage period.
Remove all protective armour and use a mild, liquid detergent. All detergent residue needs to be fully rinsed out of your garment for maximum performance. We recommend liquid detergent because it has fewer surfactants.
Hang your textile garment to dry at room temperature. DO NOT place items in dryer, you will risk the damage to seam seal treatment along with reflective detailing.
If you have a heavily soiled area(s), for the best result we recommend to pre-treat area with a pre-wash spray. Please follow your pre-wash spray instructions for the best results (Shout has worked effectively for us).
DO NOT use cleaning products, such as washing powder, that contain bleach, solvents or other chemical products. DO NOT scrub waterproof or breathable membranes. If your item comes with multiple layers (Thermal, Puffer) please wash these layers separately.
DO NOT iron garments. NEVER use any fabric softeners; they will destroy the functionality of the membrane.
We recommend spraying your clothing monthly with 3M Scotchguard protective spray. Please take care in areas containing rubberized design elements as the spray will cause damage to these areas.
When not in use, your item must be stored in a dry space. For best result a cotton garment bag will offer the best protection during a prolonged storage period.
How do I care for my leather Gryphon products?
Make your leather water resistant. There are many "leather protector/leather waterproofing" products available but it is important to read labels carefully before buying. A silicone polymer spray, or an acrylic co-polymer spray, should preserve your leather's appearance and shine. Grease-based or wax-based products are more protective, but not recommended for jackets due to their potential effect on color, longevity, shine, and smell. Check the label on your product to find out how long the water resistance lasts. Typically, the product needs to be re-applied once every several weeks or months. While this treatment will make the leather jacket resistant to water damage, it will not be fully waterproof, even if the treatment claims otherwise. Never immerse a leather jacket in water or place it in a washing machine.
Apply leather conditioner occasionally. Rubbing in leather conditioner restores oil to the leather, preventing excessive dryness and cracking, but too much oil can clog the pores and affect the jacket's color or longevity. Only apply leather conditioner when the jacket starts to feel dry or stiff. Some tips for choosing a product:
Remove salt deposits with a damp cloth. In damp, winter conditions, white salt deposits can form on leather. Wipe the salt off with a damp cloth promptly, to avoid dry spots and cracks. Let the leather air dry, then apply conditioner to the affected area.
Let wet leather air dry. If your jacket gets wet, hang it evenly on a hanger to dry at room temperature. Remove objects from the pockets to avoid stretching the wet leather, and keep it away from direct heat sources, such as radiators or airing cupboards. Apply conditioner after drying, if the leather had become thoroughly soaked.
Apply leather conditioner occasionally. Rubbing in leather conditioner restores oil to the leather, preventing excessive dryness and cracking, but too much oil can clog the pores and affect the jacket's color or longevity. Only apply leather conditioner when the jacket starts to feel dry or stiff. Some tips for choosing a product:
- Check the label to make sure it is suitable for your type of leather. (This is mostly important for Nubuck or Suede jackets.)
- Ideally, use pure mink oil, or other natural animal oils, but be aware that this may darken the leather.
- Products that contain wax or silicone can dry out the leather, however may be a less expensive option that causes less of a color change. Use sparingly.
- Never use products that contains mineral oil or petroleum or “saddle soap”, which can cause significant damage.
Remove salt deposits with a damp cloth. In damp, winter conditions, white salt deposits can form on leather. Wipe the salt off with a damp cloth promptly, to avoid dry spots and cracks. Let the leather air dry, then apply conditioner to the affected area.
Let wet leather air dry. If your jacket gets wet, hang it evenly on a hanger to dry at room temperature. Remove objects from the pockets to avoid stretching the wet leather, and keep it away from direct heat sources, such as radiators or airing cupboards. Apply conditioner after drying, if the leather had become thoroughly soaked.
How did Gryphon start?
"Let's start a 'Motorcycle Protective Clothing' Brand!" And there is certainly no shortage of them. The upside to the available options in the market is that it forced Gryphon to think outside the box with designs in order to put themselves at the forefront of a competitive market.
I was fortunate enough to grow up in the best industry in the world, within one of the best parts of it. When I say best, I don’t mean wealthy or safe or anything like that. I mean best based on my experiences and opportunities to view the full marketplace. Having the opportunity to travel the world developing life long relationships based on the love of motorcycles in a career spanning 42 years. A career that allowed me to take part in product development and design, laying the foundation for a keen understanding of the market needs.
On top of that, I believe I grew up in the Golden Age of motorcycles. With a career beginning in the '70s, I have been exposed to many influential subcultures that have molded today's motorcycle industry. The birth of the Sport Bike, Sport Touring, Gold Wing, the explosion of Harley Davidson, the coming of age of Adventure Touring, development of the Naked Bike and the timeless Café Racer.
Gryphon is the culmination of these experiences allowing for the creation of a product line based on sound fundamentals of quality and design. We look to develop an unbeatable riding experience that will provide you the peace of mind to enjoy the ride.
I was fortunate enough to grow up in the best industry in the world, within one of the best parts of it. When I say best, I don’t mean wealthy or safe or anything like that. I mean best based on my experiences and opportunities to view the full marketplace. Having the opportunity to travel the world developing life long relationships based on the love of motorcycles in a career spanning 42 years. A career that allowed me to take part in product development and design, laying the foundation for a keen understanding of the market needs.
On top of that, I believe I grew up in the Golden Age of motorcycles. With a career beginning in the '70s, I have been exposed to many influential subcultures that have molded today's motorcycle industry. The birth of the Sport Bike, Sport Touring, Gold Wing, the explosion of Harley Davidson, the coming of age of Adventure Touring, development of the Naked Bike and the timeless Café Racer.
Gryphon is the culmination of these experiences allowing for the creation of a product line based on sound fundamentals of quality and design. We look to develop an unbeatable riding experience that will provide you the peace of mind to enjoy the ride.